Request deletion of my data
You can ask us to delete the conversation history and requests saved by our support assistant.
- Write to buenpasodigital@gmail.com with the subject line “Data Deletion Request.”
- Tell us which channel you used to contact Buen Paso Digital: Messenger, Facebook comments, or WhatsApp. Include your name or a link to the profile you used, or your number if you contacted us on WhatsApp, along with an approximate date of the conversation.
- To verify that the request is yours, we may ask you to contact us from the same profile or number. We will never ask for your password, access codes, or payment details.
- After verifying your request, we will delete the associated records from the assistant’s database and confirm the outcome through the contact channel you specified.
This process deletes the data stored in our assistant. To delete messages from Facebook, Messenger, WhatsApp, or your device, also use the options provided by those services. We cannot delete data retained independently by other providers.
If you don’t remember the conversation details
Email us whatever basic information you remember so we can help locate the conversation. You can also start your request through the business’s WhatsApp +51 972 357 360; if the assistant replies, ask to speak with a person.
See our privacy policy to learn how we use and retain information.